Member Frequently Asked Questions

Please call our Customer Service Representatives at (855) 504-5097 and we'll be happy to assist you.

To cancel your membership, you may do so at any time by contacting our Customer Service Representatives at (855) 504-5097. We are available to assist you everyday at the following times:

Monday-Friday: 9 AM - 9 PM EST
Saturday: 9 AM - 4 PM EST
Sunday: 1 PM - 6 PM EST

Please have your membership information (Member ID, first & last name, and address used to sign up) ready when calling to ensure a smooth experience. After cancelling your membership there will be no future charges.

California residents, and where otherwise required by law, you may also cancel online by logging into the customer portal. Upon cancellation of your membership, we are not able to offer any refunds or prorated refunds.

Please call our customer service representatives at (855) 504-5097 and we'll be happy to assist you.

We realize that the information you provide is extremely sensitive and we use the utmost security measures to protect your data. Our website is encrypted using 128-bit SSL (secure sockets layer) technology.

You will be automatically directed to our member portal once you have successfully completed the enrollment process. From the member dashboard, you can easily navigate between the different benefits. You will also receive a welcome e-mail that contains your log in credentials and other important information about your membership.

You will be sent a welcome e-mail within 24 hours of enrollment. If you have not received your e-mail in that time frame, be sure to check your spam folder. You should also add [email protected] to ensure prompt delivery. Should you still not receive your welcome e-mail, please contact us at the customer service number referenced above.

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